Frequently Asked Questions

Q. Do I need to install new lines?

A. No. There is no need to have new lines installed and there will be no interruption to your service.  

Q. Will I need to change my numbers?

A. No. There is no need to change your number, provided that you are staying at the same address.  

Q. What if I need new lines installed?

A. No problem! CommsFM will manage your new line requirements, working with BT Wholesale and Openreach to make sure you get exactly what you need. 

Q. What if I have faults with my lines?

A. We hope that you never experience any faults on your lines. However, if a fault were to occur, you’d contact one of our service management team, who would run fault diagnostics tests over the telephone. If the fault can’t be resolved over the telephone, we’d arrange for a BT Openreach engineer to visit your premises, keeping you informed at every stage. 

Q. How can CommsFM offer such competitive rates?

A. Businesses cannot buy directly from BT Wholesale. Going directly to BT means going to BT Retail who purchase from BT Wholesale in exactly the same way as CommsFM. CommsFM pass the savings that we receive directly onto our clients.